Frequently asked
Everything you need to know
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Shuttle & transfer
How does the shuttle work?
A shared shuttle van between the lot and the venue, priced per person — we take you to the venue and bring you back. The times, pickup points and how the return is organised are confirmed closer to the event; once we know the number of people, we send the details to everyone who booked.
What about the return shuttle?
The return is organised closer to the event, once we have the number of people and the times confirmed. We send everyone who booked the pickup point and how it works, in advance, by email or WhatsApp.
What services do you offer for the concert?
Three options, all with your car kept at our lot: parking only (you make your own way), shared shuttle (per person, we drive you to the venue and back) and private transfer (a car or van just for your group, with a driver).
What is the private transfer?
A dedicated driver just for your group, in a car (up to 4) or van (up to 8). You agree a departure and return time (±30 min) and we take you to the venue and back to the lot — no waiting, no sharing.
Where do I meet you for the ride back?
At the same spot where we dropped you — no confusion. For the shuttle, departures from the venue are staged through closing time; for the private transfer your driver waits at the agreed time.
Is it really worth booking? Aren’t there Ubers or taxis at the end?
It is. With tens of thousands leaving at once, Ubers, Bolts and taxis become effectively unavailable (or hugely surged). With your booking you get a guaranteed ride back and leave stress-free.
Payment & booking
How do I pay?
You pay on arrival at the park — cash, MBWay or card. VAT number is optional; ask for an invoice on the spot if you need one. The online booking just locks your spot.
Can I cancel?
Yes — cancellation is always free, anytime, no questions asked. Use the link in your confirmation email or message us on WhatsApp. Since you pay on arrival, there's nothing to refund.
What payment methods do you accept?
On arrival we accept cash, MBWay and card (Visa / Mastercard / Multibanco). We never store card details — the terminal goes straight to the bank.
Can I request a VAT invoice?
Yes. Provide your VAT number on arrival before paying and we issue the invoice on the spot. For companies, you can request invoices with VAT and address — let us know via WhatsApp before the concert.
What if I want to change the date?
For concerts by the same artist, you can change the date from your booking link up to 24h before. To switch to a different event (different artist), cancel this booking (free) and create a new one.
Do I have to pay now to book?
No. It’s just an online booking — you pay on arrival/exit at the lot (card, MB WAY or cash). No upfront payment.
Vehicles
Do you take motorbikes or campervans?
For this event we only accept passenger cars. Motorbikes, campervans and commercial vehicles aren't supported.
What if I don't know the licence plate yet (rental car)?
Book with «to be defined» and update the plate any time until you check in at the lot. Once you have the car, return to your booking link and enter the real plate.
Can I book multiple cars?
Yes — a single booking can include up to 4 cars. Total price is number of cars × plan price. Each car has its own plate and you settle one combined payment on arrival.
Access & security
What if I run late?
No worries — you can arrive whenever. The lot stays open throughout the night, before, during and after the show. Your booking is held even if you arrive mid-set.
Where's the lot?
A private lot with great access to Lisbon's main routes (A8 · N/S axis) — close by car, away from the venue chaos. The exact address arrives in the confirmation email as soon as you book.
What time should I arrive?
There's no rigid window — you can arrive any time from 1 PM on concert day. We recommend arriving 60-90 minutes before doors if you want a stress-free shuttle ride. The lot is always operational.
Is the lot secure?
Yes — fenced, lit and monitored, with 24/7 CCTV and on-site staff on event day. Your vehicle is fully insured while it's with us; we only ask that you don't leave valuables in plain sight. We've been operating for over a decade with thousands of cars served.
Which car park is it for the event?
It's the Check-in Park lot — private, fenced and monitored, right by Lisbon's main routes (A8 · N/S axis). You book the spot online, pay on arrival (from €15) and can add a round-trip transfer to the venue.
How do I get to the venue?
You can go by public transport, by car or by taxi/ride-hailing. If you drive, the calmest way is to book a spot at our car park and add a round-trip transfer — so you don't depend on ride-hailing after the show. See the guide getting there by car and transport.
Is the lot wheelchair-accessible?
Accessible spaces on request — message us via WhatsApp before the concert and we'll arrange a spot and transport to suit your needs. The shuttle fits a folding wheelchair; for specific needs, contact us beforehand.
Other
Can I use the lot for other concerts or the airport?
This page focuses on concerts and events. For Lisbon Airport parking (travel), visit checkinpark.pt — same company, with dedicated traveller rates.